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Frequently Asked Questions

What is Choice Based Lettings (CBL)?

Choice Based Lettings is a scheme which has been designed to improve access to affordable rented properties.  Local Authorities and Social Housing Providers in Blackpool, Fylde & Wyre have joined forces to develop a sub regional CBL scheme called MyHomeChoiceFyldeCoast. 

The aim of the scheme is to make the process of applying for a home simpler, fairer and easier to understand.  It also gives applicants the opportunity to move between each of the Local Authorities and Social Housing Providers.  The key objective is to operate a Consistent Allocations Policy that offers realistic choice for all which is easy to understand, transparent and fair.

Who can apply for properties through MyHomeChoiceFyldeCoast?
Firstly you must be eligible to gain access to the MyHomeChoiceFyldeCoast scheme.    There are some exclusions around who can join the register for more details please refer to the Consistent Allocations Policy.

How do I apply to join the Housing Register?
You will need to complete an on line application form by clicking here.  Registration is a two stage process which starts with you completing a “New Household Registration” where you will be given your registration number and memorable date.  You will need these details to then go on to the following stage to complete your full housing application.

If you require any assistance with this process please refer to the How to contact us page or stage one-registration 

What supporting evidence do I need to provide?
In order for your application to be activated you will need to provide the following documents:

  • Proof of right to residency for all your household members (e.g. rent book/card, recent bill for gas, electricity, water supply, telephone or Council Tax, bank statement, child benefit confirmation, full birth certificate).  Any adult household members will also need to supply a letter of confirmation of their intention to mve with you.
  • Proof of pregnancy MAT B1 (where applicable) 
  • Proof of right to residency or work in the UK (e.g. passport and other relevant Home Office documentation where applicable)

All evidence should be handed in to an assessing partner’s office or sent in the post including your unique reference number, name and address.  Please ensure you have put enough stamps on the letter.  Please do not send original documents. 

What happens if I do not provide the required documents?
We will need to have received and validated your evidence in order to activate your application.  If you do not send this information to us your application will be cancelled and any paper forms returned to you.

What is my “application date” and my “effective date”?

Your “application date” will be the date MyHomeChoiceFyldeCoast first receives your fully completed application form with all essential documentation.  This date will not change.

Your “effective date” is the date you are placed in a band.  For new applications your application and effective date will be the same.  If you move up a band your effective date will be the date that you moved into that band.  If you move down a band your effective date will remain the same or be back dated if you have been in a lower band before.

How do I know if I have been accepted onto the Housing Register?
You will receive a letter confirming that you have been accepted onto the Housing Register. This will tell you the band you have been placed in, the date your application has been registered from and the size of property you are eligible for.

What are Priority Bands?
Your application will be assessed according to your level of housing need and placed in one of 6 bands, A to F. We will also take into account whether you have a local connection with Blackpool, Fylde or Wyre and the extent of this. Within each band applications are placed in date order.

What do I do if my circumstances change?
It is very important that you tell us of any changes in your circumstances so that we can re-assess your application. We will tell you if this results in your application moving to a different band. If you move up a band the date used will be the date you move into that band.  If you move down a band your date will stay the same, or be backdated if you have been in that band before.

If we offer you a property and your circumstances have changed without you telling us we may withdraw the offer of the property.

What if I become homeless?
Households who are homeless or threatened with homelessness will be dealt with outside the scheme. You should contact the relevant Local Authority to arrange an interview to discuss your circumstances.  They will work with you to try to prevent you becoming homeless and will discuss your housing options with you. If this is unsuccessful you may be offered temporary housing. You may still express an interest in properties through MyHomeChoiceFyldeCoast, providing your application has been accepted on the Housing Register. 

What other options are there for housing?
There is a shortage of family homes across the Fylde Coast.  Some applicants on the Housing Register may have to wait a long time for re-housing.  Depending on your circumstances you may wish to consider other options such as renting in the private sector.  Should you wish to discuss your housing options please refer to the “contact us” page.

Can I swap homes with another tenant or tenants?

Tenants of MyHomeChoiceFyldeCoast landlords can create their own mutual exchange advert for their property to seek a swap with another tenant. You will need internet access to create your advert and to manage the replies from other tenants wishing to exchange.  The permission of both landlords is still required before any exchanges can be completed. 

Do I need to renew my application each year?
Yes, once a year, normally on the anniversary of your application we will contact you by email or letter where we will ask you to confirm your current details.  You must respond to this request within 28 days.  If you fail to respond we will write and tell you that your application has been cancelled.

What if someone in my household has a medical condition?
If you or someone in your household has a medical condition you will need to complete a health details form.  This information will then be considered by the processing partner who will assess your eligibility.  We base any medical priority on your needs and how suitable your current property is.

You can continue to choose which properties to express an interest in but must be mindful that it is suitable for your household needs i.e. the need for ground floor if unable to climb stairs.

How often are properties advertised?
Available properties are advertised on a weekly basis.  The cycle begins on a Wednesday and ends the following Monday.  As soon as we are given formal notice that a property is due to become vacant we will advertise it. For more details click Step Two-Choosing, part of our step-by-step guide to using the service.

Where are properties advertised?
Properties are advertised on this website.  Please click on "Property Search" above to look at this weeks available properties.

What information will the property adverts contain?
The adverts will tell you the landlord, the contact team that are dealing with that vacancy, location, size, rent and other features of the property. Where available a photograph of the property will be provided and you will be able to access information about the local area and facilities. The advert will also tell you if there are any eligibility requirements that you must meet such as age and bedroom requirements.  Information will also be provided if priority is to be awarded for example priority may be awarded to applicants in a particular band on some property types. 

How do I apply for a property?
Please click on the property search tab at the top of the page.

How many properties can I express an interest in?
You will be able to bid on a maximum of five properties per week. However, you will only be able to bid on properties that you are eligible for.

Will I know how many other people are interested in the same property?
Yes, when you bid for a property you will be told where you are in the queue. This is likely to change frequently due to other people bidding for the same property. Using this information you may decide to withdraw your bid for one property and bid for a different property for which you are higher placed in the queue. You can do this at any time before the closing date.

How do you decide who is offered a property?
Once the closing date for bids has passed a shortlist of interested applicants is drawn up. The shortlist is in order of eligibility according to the criteria stated in the advert details for that property. The applicant at the top of the list will normally be offered the property. Click Step Three-Offer for more details.

If I successfully bid for a property, can the landlord refuse to let it to me?
Once a provisional offer of accommodation has been made you will need to provide two satisfactory references.  One of the references must be from your current or most recent landlord.  If you are unable to provide references we will not be able to proceed with the offer.

The partner organisation will also carry out checks on your previous addresses should you owe rent or other housing related debts to a partner organisation, had legal action taken against you for breaching your tenancy agreement or as a result of a change in your circumstances the offer may be withdrawn.

If I am offered a property, will I be able to view it before making up my mind?
Yes. You will be given an opportunity to view the property and decide whether you would like to accept it.  It is important to note that you will not be able to bid on any other properties until you have formally refused the offer of accommodation.

What if I don’t like the property when I have seen it?
You are able to refuse up to five properties, however if you have received five reasonable offers your application will be suspended for 6 months.  Please consider this when placing your bids.

How will I know what has happened to the properties advertised?
This feedback information is available in the “Recent Lets” section of the website.  Details are also published on the weekly newsletter. 

How will this information help me?
It will give you a better idea of how popular a particular property or area is and how long you would normally have to wait. You can then decide whether to look for other types of property or areas where you may not have to wait as long.

How do I request a review/appeal of a decision?
If you feel that you have not been treated according to our policy or that information has not been taken into account you should contact the partner organisation where you submitted your application in writing within 21 days.  The information will be reviewed by a Senior Officer.   







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